Refund & Returns Policy

At Yumori Home, we are committed to providing quality products and excellent customer service.

Returns

Due to the nature of our products, we do not accept returns or exchanges for change-of-mind purchases. Please ensure you review product details carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your item.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage or defect

Once reviewed, we will arrange either:

• A replacement product, or

• A full refund, where appropriate

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. Customers are entitled to remedies for major failures and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For any refund or return enquiries, please contact us at:

Email: homeyumori@gmail.com

We aim to respond to all enquiries within 1–2 business days.